Return and refund policy

## 30-Day Return Policy Customer satisfaction is always our top priority, and we aim to handle each query with care and integrity. We hope you love your GLORAC pieces. If something is not quite right, you may request a return within 30 days from the delivery date in accordance with the conditions outlined below. Please take particular care when trying on silk garments, as silk is a delicate natural material. ## Return Conditions To qualify under our 30-day return policy, items must be: - Unused, unworn, unwashed, unaltered and in their original condition, with all tags attached and packaging intact. - Free from perfume, cosmetics, deodorant marks and other signs of use. - Carefully packed to ensure the protection of silk pieces during transport - Unauthorised returns: Items sent back to us without prior approval or outside the return window may not be accepted ## Non-Returnable items: - Sale items and clearance items - Gift card - Personalised items Note: these exceptions do not limit any mandatory rights you may have under applicable consumer law. Contact us before purchasing if you are unsure about a specific item. Our customer support will be happy to assist you and resolve the issues ## Gift with purchase: Where applicable, when returning a full order or qualifying item from a promotion, please also return any complimentary gifts received. If you want to keep any complimentary gifts, please let us know, and the original price of gifts shown on our website will be deducted from the refund amount. ## Exchanges We do not currently process direct exchanges. To order another size, colour or style, please return the original item for a refund and place a new order. ## How to Make a Return Register your return through the Withdrawal & Return Form available on our website or contact us at [support@glorac.com](mailto:support@glorac.com) within 30 days of delivery, quoting your order number and the item you wish to return. Once we receive your request, we will review the information provided. If the request is eligible and approved, return instructions will be provided. Items sent back without prior authorization may not be accepted. After approval, please send the item back no later than 14 days from the return approval date. If a return is received beyond this time frame, it may not be eligible for a refund. We reserve the right to refuse returns or apply deductions where items show signs of wear, damage, perfume exposure, use, alteration, or missing components that affect resale condition. ### Missing, Damages, Defects & Incorrect Items If you believe an item in your order is missing, damaged, or faulty, contact us at [support@glorac.com](mailto:support@glorac.com) with your order number, packing slip, photographs of both inner and outer packaging with the shipping label, and all items received so that show the issue clearly. We will evaluate the issue and, where applicable, offer an appropriate solution in accordance with our policy. The related order can’t be returned or refunded unless the claim has been verified and approved by us. ## Return Shipping Costs Return shipping costs are the responsibility of the customer All returns must be sent using a trackable shipping method We strongly recommend using a trackable shipping method and sharing your tracking details with us as soon as possible after the shipment. This helps us locate your parcel quickly if any delays occur. However, the absence of tracking information alone will not be used as grounds to deny a refund where you can otherwise demonstrate that the return was sent within the required timeframe. Please include a note in the parcel with the order number and the customer's name to accelerate the refund process. For returns from countries outside the EU, the parcel must be declared as “Returned Goods” or follow any equivalent instructions provided by your local carrier to help avoid additional import duties when the parcel re-enters the EU. Any import duties or customs charges caused by incorrect declaration may be deducted from the refund. ## Refunds Once we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds will be processed to the original payment method within 10 business days. The timeframe for the funds to appear depends on your card issuer. If more than 15 business days have passed since we’ve approved your return, contact us at support@glorac.com. Any shipping fees or customs duties/taxes paid at checkout are non-refundable. ### Repeated Returns At GLORAC, we offer a flexible return policy to ensure you have an unparalleled shopping experience. However, if we notice that you have an unusually high rate of returns on your account, we reserve the right to decline returns that may indicate misuse of our return policy. ## Acceptance of Policy By placing an order with GLORAC, you confirm that you have read and accepted this Return and Refund Policy. Any return-related issues will be reviewed in accordance with this policy, subject to applicable consumer protection laws. Consumers retain the mandatory rights provided by the laws applicable to them; nothing in this policy limits your mandatory consumer rights under the law. ## Contact Us For shipping questions, contact us: [support@glorac.com](mailto:support@glorac.com) Please include your order number when contacting us.