Shipping policy

At GLORAC, we carefully prepare and pack every order to ensure that your items arrive safely and beautifully. All orders placed will be shipped by PostNord service from Sweden.

## Order Processing

Orders are usually processed within 1–2 business days after payment is confirmed. Orders placed on weekends or Swedish public holidays will be processed on the next business day. Processing may take longer during launches, promotions and holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. In most cases, the tracking number may be used on the destination country’s local postal service website to follow the status of your shipment once the parcel has entered the local network.

PostNord cooperates with the national postal operator or another final-mile carrier in the destination country for completion of delivery. Where local carriers offer delivery to parcel lockers, service points, or collection points, parcels may be redirected in accordance with local carrier procedures. Orders can be canceled if they have not yet been prepared for shipment. Once an order has entered the shipping process, cancellation is no longer possible. If you no longer wish to keep your order upon delivery, you may return it by following our Return Policy.

## Shipping Rates and Delivery Times

Free shipping when your order totalling equal to or above SEK699 after discount. A shipping charge of SEK90 will occur when your order is below SEK699, and it will be shown at checkout before payment.

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Delivery times are estimates only and may vary depending on destination country, customs processing, local postal services, weather conditions, peak periods, holiday seasons or other circumstances beyond our reasonable control. Unanticipated delays may caused by destination customs clearance processes. Estimated delivery timeframes can extend when customs require further information. Customers are responsible to respond in a timely manner to all questions from carrier in order to deliver the shipment.

## Customer Delivery Responsibilities

Customers are responsible for ensuring that all shipping information provided at checkout is accurate, complete, and accessible, including recipient name, address details, apartment number, door code (when it applies), contact’s phone number and any other information required for successful delivery. If a parcel is returned because of an incorrect address, failed delivery or non-collection, additional shipping charges may apply.

Once an order has been dispatched, the customer is responsible for monitoring tracking updates.

If your order is delayed, please check the PostNord tracking information first. If tracking has not been updated for several business days, contact us so we can investigate. Carrier investigations may take several business days.

If your parcel appears lost or arrived damaged, contact us as soon as possible. For damaged deliveries, keep the parcel, packaging and contents. We may request photographs of the parcel, shipping label, packaging and damaged item. Please do not return the item before receiving our instructions.

## Delivered Parcels

Where carrier tracking confirms successful delivery to the shipping address or designated delivery point, responsibility for the parcel transfers upon confirmed delivery.

If a parcel is marked as delivered but cannot be located, the customer should promptly contact the local delivery carrier using the tracking number to verify the delivery details, confirm whether the parcel was delivered to a collection point, and request an investigation where available.

As delivery scans and handover records are maintained by the delivery carrier, any request for a refund or replacement relating to a parcel marked as delivered will be assessed based on the available evidence, including the delivery carrier’s official tracking records, delivery confirmation, and investigation findings where applicable.

## Uncollected Parcels

Parcels must be collected within the period specified by PostNord. If an uncollected parcel is returned to us, reasonable return, new shipping fee and handling costs may be deducted from the refund where permitted by law. Such cost may include

- Outbound shipping costs actually incurred

- Return shipping charges

- Customs duties, taxes and related clearance charges actually incurred

- Reasonable handling and processing costs directly related to the returned order

- New outbound shipping fee and any applicable customs charges

Any remaining refund will only be processed after the parcel has been successfully returned to us and inspected.

Not collecting a parcel does not automatically count as a cancellation or return. Please follow our Return Policy to cancel or return an order.

## Taxes and Duties

Orders delivered within the European Union are normally not subject to import duties upon delivery. In such case, the price at checkout included Taxes and VAT.

For any future deliveries outside the EU, customs duties, import VAT, taxes or handling fees may apply. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

## Delivery Restrictions

We currently deliver to Sweden and selected EU countries available at checkout. If your country or address cannot be selected at checkout, we are sorry ther we currently unable to deliver there. We do not ship to freight-forwarding addresses unless agreed in advance.

## Acceptance of Policy

By placing an order with GLORAC, you confirm that you have read and accepted this Shipping Policy. Any shipping-related issues will be reviewed in accordance with this policy, subject to applicable consumer protection laws.

## Contact Us

For shipping questions, please contact us: [support@glorac.com](mailto:support@glorac.com)

Please include your order number when contacting us.

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Shipping policy